Privacy Policy
At Panchal Driving Academy – Driving Lessons Leicester, we are committed to safeguarding and preserving your privacy when visiting our site or any other form of communication with us. Panchal Driving Academy collects and processes your personal information in accordance with this privacy notice. This notice provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).
Panchal Driving Academy is owned and run by Jitesh Panchal, whose registered office is at 112 Ashton Green Road, Leicester, Leicestershire LE4 2AE 07929 400 234. For the purpose of the Data Protection Act 1998 our data controller is Jitesh Panchal.
Information We Collect
In operating our website, we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
ii. Information that you provide by filling in forms on our website.
iii. We will collect data directly from you (the customer) during telephone conversations, from email, text messaging, website chat box or from your parent or anyone else that you give permission to provide such information required to book driving lessons and form a contract with us. We may also collect payment data from telephone conversations, BACS transfers or from our card payment ecommerce facility with iZettle.
How we use your personal data
i. Primarily, we use your personal data to provide our services or products to you. We may also use customer data to telephone, text, email and send you postal (direct mail), to ensure you are fully aware of our terms and conditions, booking confirmation and any other information we deem necessary to fulfil our contract with you.
ii. Our driving instructors may use driving lesson recording devices, like dashcams or similar video recording devices that are utilised to enhance your training experience. The data and footage captured may also be used as evidence in the event of an insurance claim or police investigation.
iii. To meet our contractual commitments to you.
iv. Upon the successful passing of your practical driving test, it’s our standard operating practice to request a photograph that we can place on our website and social media such as Facebook, Instagram, Twitter and Google My Business for marketing purposes. It is your absolute right to refuse or consent to having a photo taken and for its use as part of our marketing strategy.
Use of Cookies
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and services in response to what you might need or want. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details.
Cookies are either:
i. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
ii. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics]
Cookies can also be categorised as follows:
i. Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
ii. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
iii. Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Storing Your Personal Data
All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms. Please note however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.
Panchal Driving Academy only retains personal information for as long as is necessary. For further details on our data retention periods please contact us.
Your Rights & Disclosure
Under GDPR you have the right to access personal information that Panchal Driving Academy processes about you.
You can request from us information about –
- The personal data we hold about you
- The categories of personal data concerned
- The purposes of the processing
- Details to whom your personal data has/will be disclosed
- How long we retain your personal data
- If we did not collect the data directly from you, information about the source
You may also request from us the following-
- That we update any incomplete or inaccurate data about you
- Request that we delete your personal data in accordance with GDPR
You may request we action your rights by contacting us at 112 Ashton Green Road, Leicester, Leicestershire LE4 2AE, 07929 400 234, or by emailing us at info@panchaldriving.academy
To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request. Where applicable, we may disclose your personal information to third parties when:
i. We are legally required to disclose your information.
ii. To assist fraud protection and minimise credit risk.
iii. Criminal investigations including DVSA, DWP and HMRC requests.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Links to some of the thirds parties we have associations with:
Contacting Us
We welcome any queries, comments or feedback you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@panchaldriving.academy